89 app Privacy Policy

1. Introduction and Scope

This privacy policy applies to all services and activities of the 89 app platform. When you use our website, open an account, or use any service, you are considered to have agreed to the terms of this policy.

This privacy policy applies together with our Terms and Conditions. Both documents together form the legal basis of the relationship between you and 89 app. In case of any conflict, the terms of this privacy policy will take precedence.

We may update this policy from time to time. If changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, we will notify you directly.

2. What Information We Collect

2.1 Information You Provide

The information you provide during account registration includes:

• Full name and date of birth
• Email address and mobile number
• National ID card or other identity document (if verification is required)
• Preferred payment method — bKash, Nagad, Rocket or bank account details
• Your password (stored in encrypted form)

2.2 Automatically Collected Information

When you use 89 app, our system automatically records certain information:

• IP address and device type
• Browser version and operating system
• Session duration and page visit sequence
• Game activity logs — betting, results and transaction history
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification or fraud prevention, we may receive additional information from trusted third parties. This information is used solely to ensure account security.

3. How We Use Information

The collected information is used for the following purposes:

• Account creation, management and security
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions and VIP benefits
• Running customer support services — via live chat and email
• Fraud detection and account protection
• Meeting legal and regulatory obligations
• Improving platform quality and services
• Providing a customised experience based on your preferences

We never sell your information to third parties. However, certain information may be shared with trusted partners for running our services — such as payment processors or game studios — and they are also required to follow the same standard of privacy policy.

4. Data Storage and Security

89 app uses industry-standard security technology to protect your information. All data is transferred via SSL encryption and stored on servers in encrypted form.

4.1 Technical Security Measures

• 256-bit SSL/TLS encryption — for all data transfers
• Password hashing and salting
• Two-factor authentication (OTP-based)
• Firewall and intrusion prevention systems
• Continuous security monitoring

4.2 Data Retention Period

We retain your information while your account is active. After account closure, certain information may be kept for a specified period to meet legal and regulatory requirements. Once that period ends, the information is securely deleted.

5. Cookie Policy

Our platform uses various types of cookies. Cookies are small data files stored in your browser that help improve your experience.

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, verifying security tokens and remembering language preferences. Disabling them will prevent the platform from functioning properly.

5.2 Analytical Cookies

We use analytical cookies to understand which pages are used most and where issues exist. This information helps improve service quality and never identifies you personally.

5.3 Cookie Controls

You can disable cookies at any time from your browser settings. However, disabling essential cookies may limit login and other core features.

6. When Information Is Disclosed

89 app does not generally disclose your information externally. However, information may be shared in the following situations:

• Service provider partners: With trusted partners for payment processing, game operations or technical support — only the necessary information
• Legal obligations: In response to a court order or a lawful request from a law enforcement authority
• Fraud prevention: With relevant authorities to detect and stop fraudulent activity
• With your consent: Certain information may be shared if you give direct permission

Before sharing any information with third parties, we ensure that they also comply with the required data protection standards.

7. Your Rights

As a user of our platform, you have the following rights:

7.1 Right to Access Information

You may request to know what information we hold about you. Upon your request, we will provide you with a copy of that information.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, contact our support team to have it corrected.

7.3 Right to Delete Information

You may request to close your account and delete your personal information. However, certain information may be required to be retained for a specified period for legal reasons.

7.4 Right to Object to Data Processing

In certain situations, you may object to specific uses of your information. Upon receiving such a request, we will review it and take appropriate action.

8. Protection of Minors

89 app is for persons aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at the time of registration.

If we become aware that a minor has created an account, we will immediately close that account and delete the associated information. For more details on responsible gambling, visit our Responsible Gaming page.

9. Third-Party Links

Our platform hosts games from various game studios such as Evolution, Pragmatic Play Live and PG Soft. These providers have their own privacy policies. 89 app is not responsible for the data collection or handling practices of these third parties.

For a clear understanding of the rules governing all our services, frequently asked questions are answered in the FAQ section.

10. Payment Information Security

Your financial information is processed with the highest level of security during transactions via bKash, Nagad, Rocket and bank transfer. We never store your full card number or PIN. Payment information is processed in encrypted form directly through the relevant payment gateway.

Minimum deposit is ৳300 and minimum withdrawal is ৳800. Withdrawal requests are generally completed within 10 to 45 minutes.

11. Policy Changes

This privacy policy may change due to business needs, technological changes or legal obligations. After any change, the updated policy will be published on this page and the "Last Updated" date will be revised.

For significant changes, we will notify you via your registered email or live chat. Continued use of the platform after changes will be considered as acceptance of the new policy.

12. Contact Us

If you have any questions, concerns or requests regarding this privacy policy, contact us directly. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.