89 app Terms and Conditions

1. Introduction and Applicability

These terms and conditions ("Terms") apply to the 89 app platform and all services under it. By accessing this platform through the 89 app website, mobile application, or any other digital channel, or by creating an account, you agree to these Terms. If you do not agree with any part of the Terms, please refrain from using the service.

These Terms are written for users residing in Bangladesh who use the service in Bengali. The service is intended for personal entertainment purposes only.

2. Eligibility and Age Requirement

The minimum age to use all services on 89 app is 21. At the time of account registration, you must provide your age, identity, and contact information accurately. 89 app may request relevant documents at any time to verify age. 89 app reserves the right to suspend or cancel an account if incorrect information is provided.

• Each person may operate only one account.
• Allowing a third party to use your account or operating someone else's account is prohibited.
• If a user creates multiple accounts, 89 app has the right to cancel all accounts and forfeit any deposited funds.

3. Account Registration and Security

All information provided when creating an account — name, mobile number, date of birth — must be accurate and your own. You are fully responsible for the security of your account. Never share your password with anyone, and if you suspect unauthorised access to your account, contact the support team immediately.

3.1 Identity Verification (KYC)

For large withdrawal amounts, bonus claims, or other specific situations, 89 app may request a national identity card, passport, or other documents for identity verification. Certain features may be temporarily suspended until verification is complete.

3.2 Closing Your Account

You may request account closure at any time via live chat or email. It is possible to withdraw any remaining balance before closure, provided identity verification requirements are met.

4. Deposits and Withdrawals

89 app supports bKash, Nagad, Rocket, and bank transfers (such as Dutch-Bangla Bank and BRAC Bank) for deposits and withdrawals. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800.

Withdrawal requests are generally processed within 10 to 45 minutes. However, if an identity verification process is ongoing, this timeframe may increase slightly.

• Withdrawals must be made to the same payment method used for the account deposit.
• Sending funds to a third-party account is not possible.
• Transactions in cryptocurrency or any other digital currency are not accepted.
• 89 app reserves the right to suspend transactions if money laundering or fraud is suspected.

5. Bonuses and Promotions

89 app offers promotional bonuses from time to time. Each bonus has its own terms. For example, the welcome bonus is up to 150% on the first deposit, with a maximum of ৳10,000 — the wagering requirement for this bonus is 15 times the bonus amount.

5.1 General Bonus Terms

• After claiming a bonus, you cannot withdraw the bonus or any winnings from it until the specified wagering requirement has been completed.
• It is not possible to have multiple bonuses active at the same time.
• Misuse of bonuses — such as claiming the same bonus on multiple accounts — is a punishable offence and may result in account cancellation.
• Bonuses are for entertainment play only and are not equivalent to cash.

5.2 Right to Modify Promotions

89 app reserves the right to change, suspend, or cancel any promotion. It is recommended to check the platform directly for the latest information on ongoing promotions.

6. Betting and Gaming Rules

89 app offers various categories of games including slots, live casino, and cricket and football betting. Each game has its own rules, and reading them carefully before starting a game is mandatory.

• Once a bet is confirmed, it cannot be changed.
• If a bet remains incomplete due to a technical error, that bet will be considered void and the stake will be returned.
• In the event of a dispute over a game result, the system records of 89 app will be considered final.
• The use of bots, automated software, or any attempt to gain an artificial advantage in betting or gaming is strictly prohibited.

6.1 Special Sports Betting Rules

In sports betting, if a match is abandoned or does not reach the specified duration, the bet may be considered void. Specific rules apply to handicap or over/under bets, which are stated in the details of each event.

7. Prohibited Activities

The following activities are strictly prohibited on the 89 app platform. Violating these prohibitions may result in immediate account cancellation and forfeiture of all funds:

• Creating multiple accounts or misusing bonuses.
• Attempting to access another user's account or steal their information.
• Interfering with the platform's software or attempting to bypass security measures.
• Using a false identity or forged documents.
• Conducting money laundering or fraudulent financial activities.
• Coordinated betting or collusion with other users.

8. Responsible Gaming Commitment

89 app believes that entertainment should remain entertainment. The platform has responsible gaming guidelines and limit-setting features. If you are concerned about your betting habits, use the self-exclusion or deposit limit option.

• Do not bet to recover money you have lost.
• Do not bet beyond your means.
• Keep those under 21 away from this platform.

9. Privacy and Data Protection

Details on how your personal information is collected, used, and kept secure can be found in our Privacy Policy. By creating an account, you automatically agree to that policy as well.

89 app uses SSL encryption technology to keep all financial transactions and personal information secure. The policy on sharing information with third parties is discussed in detail in the privacy document.

10. Intellectual Property and Content

All content on the 89 app platform — logos, graphics, game interfaces, software code, and text — is protected by intellectual property rights. Reproducing, distributing, or using this content for commercial purposes without permission is prohibited.

The intellectual property of third-party game content providers (such as PG Soft, JILI, Evolution, and Pragmatic Play) is also duly protected.

11. Limitation of Liability

89 app is not responsible for direct or indirect losses caused by technical errors, network issues, or failures of third-party services. 89 app bears no liability for service disruptions caused by circumstances beyond the platform's control — such as natural disasters, government orders, or internet outages.

Users are solely responsible for their own betting decisions. The platform does not guarantee any specific outcome.

12. Changes to Terms

89 app reserves the right to partially or fully change these Terms at any time. Users will be notified via their account or registered contact method for significant changes. Continued use of the platform after changes are made will be considered acceptance of the new Terms.

13. Support and Dispute Resolution

For any questions or complaints regarding the Terms or services, the 89 app customer support team is available 7 days a week, 24 hours a day via live chat and email in Bengali and English. Contact address: [email protected]

If a dispute arises, you must first attempt to resolve it through our support team. For more details, see the Frequently Asked Questions (FAQ) page.

14. Language and Interpretation of Terms

These Terms are written in Bengali and apply to users in Bangladesh. In the event of any linguistic ambiguity, the interpretation of 89 app will be considered final. If any part of the Terms is declared ineffective or unlawful, the remaining parts will remain fully in effect.